Returns
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How do I return an item?

Return policy

If you are not satisfied with the product you have purchased from us, you may return it within seven (7) calendar days. To return an item, please contact the Filter Store Service Team by phone at +44 (0)2392 233611 or by e-mail sales@thefilterstore.co.ukand reference "Filter Store Return".

Representatives are available to assist you with your return Monday through Friday 9:00AM to 5:00PM GMT (excluding holidays).

Items should be returned unused and in good condition, with a copy of the packing slip, to our Return Centre (address below).

A refund of the price of the item and any applicable taxes will be issued in the original form of payment used to purchase the item.

Shipping costs will not be refunded unless the item is being returned because it is damaged or defective. If you are returning an item because it is damaged or defective, please see our Damaged or Defective Product section below.

Refunds will not be issued if the Product has been used.

Return Instructions

Please follow the instructions below when packing and sending your product for return. It's important to note that these instructions must be followed in order for us to properly process your return.

  • Send the item in its original packaging.

  • Pack the item carefully so that it will not be damaged during the shipping process. We suggest using a box and bubble wrap.

  • Include a copy of the packing slip (included with your shipment). We will not be able to process a return for any shipment received without a packing slip.

  • The Filter Store will subsequently arrange for the product to be collected by The Filter Stores nominated carrier. You will be contacted in advance to arrange for a suitable collection time and collection place.

  • The following return address should be clearly displayed on the parcel:

    The Filter Store

  • Unit 10 Stratfield Park

  • Elettra Avenue

  • Portsmouth

  • PO7 7XN

    Damaged or Defective Products

    To return a damaged or defective item within seven (7) days of purchase, please contact the Filter Store Team by phone at +44 (0)2392 233611 or e-mail sales@thefilterstore.co.uk and reference "Filter Store return". Representatives are available to assist you with your return Monday to Friday 9.00AM to 5:00PM GMT (excluding holidays).

    Our Customer Service Team will provide you return instructions. Once we receive the item, you will be refunded the price of the item as well as any applicable taxes. Refunds will be issued in the original form of payment used to purchase the item.

    Products found to be defective after fourteen (14) days of purchase will be covered by the Filter Store and will be repaired or replaced.

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